Job Tittle : E-Commerce Executive

Salary : RM2200 to RM2800

Place of Working : Physically needed at Bayan Baru, Pulau Pinang

Working Hours : 10am – 7 pm ( 5 working days)

Job Description

The E-Commerce Executive is responsible for managing and growing Gdora’s online sales channels, including website and marketplaces. This role is hands-on and execution-driven, covering daily operations, online campaigns, order fulfilment coordination, and customer experience to support overall sales growth.

Roles & Responsibilities

E-Commerce Operations

Manage product listings, pricing, stock updates, and content on website and marketplaces (e.g. Shopee, TikTok Shop)
Ensure product information is accurate, updated, and aligned with brand standards
Monitor daily online sales performance
Manage product listings, pricing, stock updates, and content on website and marketplaces (e.g. Shopee, TikTok Shop)
Ensure product information is accurate, updated, and aligned with brand standards
Monitor daily online sales performance

Livestream Management

Oversee the planning and execution of livestreams and manage monthly live schedule.
Recruit, train and manage live hosts, ensuring they are equipped with product knowledge and audience engagement strategies.
Adjust livestream offers and product displays in real-time to boost conversion rates.
Track livestream metrics such as viewer count, engagement rate, and sales performance to inform future strategies.

Order & Fulfilment Management

Oversee daily online orders and ensure timely processing
Coordinate with packing, logistics, and courier teams
Handle delivery issues, returns, and order discrepancies

Customer Experience

Respond to customer enquiries via e-commerce platforms, WhatsApp, and social media
Provide after-sales support and resolve customer issues professionally
Ensure positive online customer experience and reviews

Campaign & Promotion Execution

Execute online promotions, vouchers, bundles, and festive campaigns
Support marketing activities such as product launches and flash sales
Assist in coordinating campaigns with marketing or management team

Reporting & Analysis

Prepare daily and weekly reports on sales, orders, and stock
Track campaign performance and suggest basic improvements
Maintain records using Google Sheets or internal systems

Platform & Website Maintenance

Ensure website and marketplace storefronts are updated and well maintained
Flag technical issues and liaise with relevant vendors or internal teams
Support basic content updates such as banners and product highlights

Requirement

Diploma or Degree in Business, Marketing, E-Commerce, or related field
Minimum 1–2 years experience in e-commerce or online sales operations
Familiar with platforms such as Shopee, TikTok Shop, , WooCommerce, or similar
Detail-oriented, organised, and able to manage multiple tasks
Strong communication skills and customer-focused mindset
Able to work independently in a fast-paced SME environment

How to apply?

Email CV to gdoraweb@yahoo.com or Whatsapp at 0165995194

Vacancy